Contact Support

When support can step in

Contact us if a bonus does not appear after a qualifying deposit. Do this before playing with that deposit so the team can check whether a manual credit is available.

We can also help when you cannot submit a withdrawal, when a withdrawal was cancelled, or when you have not received the e-mail giving the reason for a cancellation. Include a screenshot of any error message and a short description of what happened.

Account support covers a forgotten username or e-mail address, login trouble, changes to account details and account closure. You can also contact us about self-exclusion or a privacy request.

How to reach us

Use live chat for a conversation with the support team. The live chat team is available around the clock.

You can also e-mail [email protected]. That address handles account, payment, bonus, responsible gambling and privacy questions.

Making a complaint

First send the issue to customer support by e-mail so the team can give an initial response and pass the case to the responsible department if needed. If the matter remains unresolved, send a detailed formal complaint to [email protected], including your account details, the relevant dates and times, and a clear description of the issue.