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Responsible Gambling

Has gambling started to take over

Ask yourself a few direct questions:

If most of your answers are yes, gambling may be becoming a problem. Treat that result seriously. Pause your play and speak with an organization that supports people affected by gambling. You do not need to wait for every sign before asking for help.

Keep play in its place

Gambling is entertainment, not a way to earn income. Use only spare money that you can afford to lose. Money needed for bills, food, debt or other commitments should not be used for play.

Decide how much time and money you are prepared to spend, then keep watching both while you play. A loss is not a debt that the next game must repay. Do not chase it or increase your spending in an attempt to win it back.

Pay attention to changes outside the account too. Arguments, frustration, boredom or disappointment can make the urge to play stronger. If gambling starts replacing work, study, relationships or hobbies, step away.

Review these habits regularly rather than only after a difficult session. A planned limit is useful only when you stop at it. If you find yourself changing the limit to continue playing, take that as a reason to pause.

Taking a break or excluding yourself

If you need a break, e-mail customer support at [email protected] and ask to be excluded for a while. For self-exclusion, use the same address. Your account is then closed as soon as practicable.

Tell us about any other accounts you hold with us and do not open another one. We will make reasonable efforts to prevent new accounts, but you remain responsible for not creating them. We cannot be held responsible for potential losses on other accounts.

Children and shared devices

You must be at least 18 to register. Underage registration is prohibited, and winnings obtained by an underage player will be cancelled.

We recommend that parents and guardians use filtering software such as Net Nanny to restrict children's access to gambling content. On a shared computer, keep account credentials private and use parental controls when someone who is not legally allowed to play could access the device.

Independent help

These organizations offer information, advice or support for people affected by gambling:

You can contact them whether you are concerned about your own gambling or the effect of someone else's play.

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