Privacy Notice

The details you give us

Opening an account means providing information that identifies and connects you to it. This may include your full name, username, e-mail address, phone number, date of birth, gender, country, location, postal code and social security number. We also receive your IP address and location data when you register.

Identity and payment checks can require more. We may collect an identity card, driving licence or passport number, proof of address, source of wealth or funds, bank identification, financial statements and payment-system details. These records help us confirm age and identity, carry out due diligence, process deposits and withdrawals, and meet anti-money-laundering duties.

We may also receive personal data from public or government databases, social media, financial and credit institutions, fraud-prevention agencies, public authorities and other commercially available sources. If you connect a public profile or make information public, that information may also reach us.

Data created while you play

Your use of Mafia Casino produces activity and transaction records. They may show the games and pages you use, content you view, searches you make, ads or links you select, deposits and withdrawals, session dates, session length, and how you interact with our services or share them through social media.

Device records may include your IP address, operating-system version, browser or software information and device identifiers. We may collect or infer a general location. We may also infer interests and game preferences from the pages you visit and the games you play.

Cookies, tags, pixels, web beacons and similar tools can collect device and usage information. The Cookies Policy describes those tools and the controls available to you.

Why we use personal data

We use your data to create, maintain and support your account, provide the services you request, answer questions and communicate about our obligations to you. Payment information supports deposits and withdrawals.

Checks on age, identity, location, payments and source of funds help us prevent and investigate fraud, cheating, money laundering, terrorist financing and other unlawful conduct. We also use account and play patterns to manage risk, identify potentially harmful behaviour and support responsible gambling measures.

Data helps us keep services functioning, troubleshoot problems, test and improve products, protect systems and intellectual property, analyze usage and resolve disputes. It may also be needed for court orders, legal claims, regulatory reporting or investigations by law enforcement and regulatory bodies.

Marketing depends on the basis for the particular activity. With your consent, we may send direct marketing by e-mail, text message, phone call, website notice or app notification. Consent may also cover offers based on your playing history, targeted advertising based on online behaviour, marketing measurement, and participation in competitions, tournaments, rewards, loyalty schemes or promotions. Some aggregated analysis, research and customer segmentation may also be carried out for our legitimate interests, provided your rights and interests do not outweigh them.

Our processing may be needed to perform our contract with you, comply with a legal obligation, pursue a legitimate interest or act on your consent. More than one basis may apply to a particular use.

Who may receive it

Access inside our business is limited to authorized employees and may extend to contractors, agents, joint controllers, affiliates, subsidiaries, linked brands and other companies in the same business group.

Payment providers and financial institutions may receive details needed to handle deposits, withdrawals and their own identity or anti-money-laundering checks. This can include your name, date of birth, contact details, address, country, alias and identity-check documents.

Verification and fraud-prevention services may use data to confirm information or investigate suspicious activity. Other service providers may support customer service, e-mail delivery, text messages, voice calls, technology and cloud hosting. We may also share relevant data with game providers, marketing partners, analytics providers and data aggregators.

Law enforcement agencies, regulatory and licensing authorities may receive data where required. If you submit a complaint, review or query to an outside forum, review service or dispute body, we may respond there and disclose only the data needed to identify the account and address what you raised.

A merger, financing, acquisition, bankruptcy, dissolution, transfer or sale may involve disclosure to parties connected with that transaction. A new owner or controller may use the data under this notice unless you consent to a different use.

Transfers, retention and safeguards

Personal data may be processed outside the EU or EEA. Before a transfer to an affiliate or third party, we use an applicable safeguard such as an adequacy decision, approved standard contractual clauses or another legally recognized mechanism.

We retain personal data while you have an account and for the purposes described here. Some records may be kept longer when legal or regulatory obligations require it, including anti-money-laundering requirements. After account closure, when there is no remaining legal or business need, the data is deleted or anonymized so it can no longer be linked to you.

Administrative, technical and physical measures are used to reduce the risk of unauthorized access, disclosure, alteration, loss, theft, misuse or destruction. No system or internet transmission is completely secure, so absolute security cannot be guaranteed. We continue to assess and improve these measures.

Your choices and rights

Depending on the data and circumstances, you may ask for access to your personal data and information about its use. You may ask us to correct incomplete or inaccurate data, erase data when there is no compelling reason to keep it, or restrict processing in certain cases.

You may request a transfer in a structured, commonly used, machine-readable format. You may object when processing relies on legitimate interests or is used for direct marketing. When processing relies on consent, you may withdraw that consent at any time. Withdrawal does not change the lawfulness of processing carried out before it.

You may also complain to a supervisory authority in the place where you live, work or believe an infringement occurred. To ask a privacy question or exercise a right, e-mail [email protected].