Sign Up

Terms of Play

Your account starts with you

You may hold one Mafia Casino account. The limit applies per person, household or address, phone number or e-mail address, and IP address. An extra account is a duplicate. Actions made through a duplicate account are void, its promotions will be cancelled, its winnings will be voided, and the duplicate is shut for good, with no way to reopen it. Processed withdrawals may also be reversed and owed back to us.

Register in your own correct name and keep your details current. Your login and password are personal. Do not transfer an account, buy one, sell one or use another person's credentials.

We may ask for information and documents to confirm your identity, age, residence, source of funds and payment activity. This may include an identity document, proof of address, bank or card statements, payment histories, and proof that you own the payment method. You must provide requested material within 30 days. We may withhold a payment or suspend your account while checks remain incomplete, and we may permanently close the account if you miss that deadline.

An account becomes inactive after 180 days without a login. While it remains inactive, we may take a monthly administration fee of C$10. If the balance is below C$10, we take the smaller balance in full. No further fee applies once the balance reaches zero.

To close your account, e-mail [email protected]. Closure is available when the balance is zero and no withdrawal is pending. If you ask us to close an account that still has a positive balance or a pending withdrawal, all funds on it will be voided.

Who may play

You must be at least 18 and must also have reached the legal gambling age where you live. It is your responsibility to check that online gambling is lawful for you before opening an account and each time you use it. If the law changes and your play becomes illegal or restricted, you must stop and close the account.

Residents of excluded countries cannot open an account or add funds. We may change the excluded-country list, so you are responsible for checking the current rules. Game studios may impose separate country restrictions on their software. NetEnt games are not available in Canada.

Adding money

Use only a card, bank account or other payment method that belongs to you. We may set the minimum and maximum deposit amounts. A Mafia Casino balance is not a bank balance and does not earn interest.

Deposits are generally not refundable. We may consider an exception when a technical problem or a payment-instrument problem affected the transaction. Contact support within 24 hours if you want us to consider one. A refund is never available after the deposit or its associated bonus has been used for a bet. Any refund remains at our discretion and may wait until identity and payment ownership checks are complete.

If you do not provide documents requested for a refund or reversed transaction within 30 days, the refund will not be made, the account will be closed, and you will forfeit all funds in it.

Taking money out

Deposited funds must be wagered at least 1x before withdrawal. If your bets total less than the deposit, we may cancel all winnings and retain a commission of 10% of the last deposit, with a minimum of C$0.75. The commission may be 15% when the balance was funded by bank card or bank transfer.

You must also reach at least C$30 in wagering during the same calendar month as the withdrawal request. If you do not, we may decline the request. A withdrawal must go to an account in your own name. We try to use the method you request, but may use another available payment system.

You may have no more than 3 pending withdrawals. Our finance team works through a request within 3 business days, Monday to Friday, provided the required conditions and checks are complete. Checks may delay payment. After a bank transfer is sent, it can take another 3 to 5 business days to reach your account.

Daily and monthly withdrawal limits depend on your VIP level:

How bonus balances work

Each bonus offer can be taken once per person, family or household, address, phone number, device, and personal or shared IP address. A promotion may have its own rules. Unless the promotion rules say otherwise, the standard conditions below apply.

A deposit casino bonus carries 35x wagering on the deposit plus the bonus. No more than 10x the bonus may be withdrawn. A no-deposit casino bonus carries 40x wagering, and no more than 5x the bonus may be withdrawn. Winnings from no-deposit free spins are capped at C$120 and carry 40x wagering.

Complete casino bonus wagering within 10 days of receiving the bonus. Sports bonus wagering must be completed within 30 days. Once the relevant period ends, the remaining bonus and winnings from it will be voided. Real money is used first, followed by the bonus balance. If you request a withdrawal before wagering is complete, the bonus and its winnings will be voided.

Games do not all move a wagering target at the same rate. Some eligible games contribute the full stake, some contribute only part of it, and excluded games contribute nothing. Other games cannot be played while a bonus is active, so check the contribution and eligibility rules before betting.

Placing a single bet above C$150 before the wagering target is met counts as promotion abuse. So does low-risk roulette play that spreads bets across most outcomes to reduce risk. If we find promotion abuse, fraud or manipulation, we may void the promotions involved, confiscate the winnings from them, and prevent future participation.

Coins, the Shop and the Wheel

You can collect Coins through casino wagering, deposits, challenges and tournaments. Coins can be exchanged in the Shop for casino bonuses, bonus spins or free bets.

A Shop casino bonus carries 40x wagering that must be completed within 10 days, and at most 5x the original bonus may be released. Bonus spins must be activated and played within 7 days. Their winnings become a bonus with 40x wagering, which must be completed within 10 days. No more than C$75 can be released from those bonus-spin winnings, and any excess will be voided.

A Shop free bet must be activated within 24 hours. Use its full value in one sports bet. The winnings require a 3x rollover at odds of at least 2.10 for each selection, completed within 30 days of activation.

For the Wheel of Fortune, every C$150 wagered on eligible casino games earns one spin. You can earn no more than 3 spins a day and hold no more than 10 at a time. Wagering made while a bonus is active does not count toward Wheel spins.

Before you place a sports bet

Check the event, market, selection, odds and stake before confirming a bet. Once placed, a bet cannot be cancelled by you, although we may reject or cancel one under the rules. Sports bets are settled from the official result, with the event-specific settlement rules applying when a match is interrupted, changed or not completed.

If you have a complaint

Start by e-mailing customer support at [email protected]. We will give an initial response and may pass the matter to another team if it cannot be resolved immediately.

If that response does not resolve the issue, send a formal complaint by e-mail to [email protected]. Include your account username, registered full name, send it from your registered e-mail address, identify the complaint in the subject, and give a detailed summary with the relevant dates and times. We will answer within 10 days of receiving the complaint. An unusually complex investigation may take longer.

Sign Up